by alberto | May 11, 2026 | Blog
How to monitor call center performance: KPI guide Managing a call center without KPIs is like driving in the dark: you know you’re moving, but you don’t know where, at what speed, or whether you’re about to go off the road. 68% of SMB call center...
by alberto | May 4, 2026 | Blog
Call center software vs separate tools? 59% of Italian SMBs manage their call center with separate tools: a VoIP system for calls, a CRM for customers, a manual or external dialer, Excel spreadsheets for KPIs. Does it work? Yes, up to a point. The problem emerges when...
by alberto | Apr 11, 2026 | Blog
Open source call center solutions: pros and cons “Free is always better”? Not for call centers. Open source attracts 42% of SMBs for its zero initial costs, but 73% abandon it within 18 months due to complexity and hidden TCO. Complete analysis of...
by alberto | Apr 9, 2026 | Blog
In house call center vs outsourcing: Little-known secrets and real costs 2026 “In house vs outsourcing?” This is the choice that paralyzes 73% of Italian SMB managers when faced with contradictory numbers. In-house = total control (fixed salaries...
by alberto | Mar 23, 2026 | Blog
When do i need a call center software? That question usually comes up when calls start increasing, teams get busier, and simple tools are no longer enough to keep everything under control. Not every company needs advanced call center software from day one. If your...